We are delighted that we can re-open and provide you all with some much needed fun!
However, we are aware that Covid-19 remains a real problem for the country and as a business we are doing as much as possible to keep everyone who enters our building as asafe as possible.
Face Coverings Face masks are reccomended but not required. However, all of our staff will still be wearing face coverings during your visit.
Enhanced Cleaning We have always had very high cleaning standards, however, we are now using a specific Anti-Virus spray when cleaning parts of the park, this has been proven to kill the coronavirus germs. You’ll also notice certain activities being closed off for a couple of minutes whilst our staff clean them (e.g. basketball to clean the balls). Staff will also be spending extra time cleaning objects that are touched regularly by customers (e.g. door handles, backs of chairs, hand rails etc).
Limited Capacity Although limitations on the amount of people allowed in a public building have been scrapped by the government, we are still running on a limited capacity. Currently we are around 75% operational.
Track & Trace It is now reccomended that you download the NHS COVID-19 App on your smart device. You will find QR codes around the building to scan in on the app, once you've done this please show the sign in message on your device to a member of staff. If for any reason you do not have the NHS COVID-19 App we do have a paper track & trace form you can fill out. Every person aged 16+ (even if you're in the same household/bubble) must sign in with Track & Trace. If you refuse to give this information or check in with the app, you will be refused entry to park.
Hand Sanitizing We ask that customers sanitize their hands upon arrival. You will also notice sanitizing stations around the park, please use these as regular as possible.
Staff Temperature Checks Before starting their shift, all staff are asked to check their temperature and make note of this when signing into the building. They are also asked to self assess whether they feel unwell or have any covid-19 symptoms. Doing this will prevent any sick staff members from attending work and halting any possible spread of the virus.
Open Jump Session 4-7pm (Monday-Friday) *all ages*
10am-7pm (Saturday & Sunday) *all ages*
School Holidays and Bank Holidays Open Jump Session 10am-7pm (Monday-Sunday) *all ages*
Do I need to book online? It is advisable you book online to avoid the disappointment of being turned away if we are at maximum capacity. However, if we do have the space, we will allow people to walk in.
Can I sign the waiver at home to limit contact? Yes. The waiver is available to sign by clicking SIGN WAIVER at the top of this page. If you are unable to sign a waiver online, we are offering a paper waiver to be signed in-house. You will have to sign this EVERYTIME you visit though, so it is recommended to sign it on here.
Doing this prior to your arrival will make the check in process much quicker.
Will all the areas of the Park be open again? Some elements of the Park may be closed during your session for a couple of short minutes for cleaning, other than that we are fully operational and have all areas of the park available for use.
How often will the trampolines and surrounding areas be cleaned? We will be cleaning the park throughout the day with high touch point areas sanitised regularly along with the toilets which will be cleaned frequently throughout the day.
What if I have a Gift Card that expired during lockdown (March 2020 – July 2020 / November 2020 - May 2021) Contact the park on 01623 709510 and we will be able to discuss your options.
I had a booking during the time you were closed, can I rebook? Yes, please contact us on 01623 709510 or drop us an email and one of our team will assist you with this.
Can I visit if I feel unwell? NO. Please do not visit if you are feeling unwell or have any of the following symptoms of Covid-19. High temperature (37.8C+), A new continuous cough or a Loss of smell or taste.
You will be asked if you have any of these symptoms when you book. Anyone presenting these symptoms will be refused entry.
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